Entrepreneurship · Service operations
Headway Travel Firm
Built a profitable education consultancy from zero and scaled delivery to a seven-person team.
01 · Challenge
Education and visa journeys contain many dependencies, long timelines, and high personal stakes. Headway needed a reliable operating model that could manage concurrent cases and still feel personal.
Growth also required moving from founder-led execution to a repeatable team system.
02 · My role
I founded the company, designed the service operation, managed the full client lifecycle, and scaled the team while tracking admissions, processing, and satisfaction outcomes.
- Business strategy
- Service operations
- Client management
- Team building
- KPI tracking
03 · Process
Make the work visible.
Build
Created the service and client journey from the ground up.
Systemize
Introduced dashboards and sprint planning for concurrent 3–6 month delivery windows.
Scale
Expanded from solo founder to a team of seven while maintaining profitable delivery.
04 · Execution
A structured education consultancy that supports students and institutional clients from early planning through admission, visa processing, and preparation before departure.
05 · Results
The outcome.
Tools & methods
- Google Workspace
- KPI dashboards
- Agile planning
- Client operations